As well as offering advanced network and server based services, we also offer a complete help desk, allowing your organization to save time and money by outsourcing your internal help desk staff. Our remote help desk offers a set of comprehensive features that allow your users to easily and quickly resolve common computer issues with the assistance of our highly trained technicians and engineers.

Through the use of remote access technologies, out technicians are able to respond to your users requests in a matter of minutes, taking control of the users mouse and keyboard and resolving issues quickly. This not only reduces your I.T. overhead that would normally be spent on internal help desk staff but increases issue resolution times, allowing for more productivity and downtime. Your users are able to get support quickly by either submitting a ticket, sending our support staff an email directly or calling in to the virtual help desk and speaking to a technician. All issues are recorded and documented as well, making reporting on the issues at the time of billing or upon request quick and easy.

The time between when an issue is brought to our attention and that issue being resolved remotely by our technicians is typically 15 minutes. This is about half the time that it takes for an internal help desk staff to respond and resolve an issue. If an issue requires that a technician be on-site, our technicians or an engineer can usually be at your location in an hour or less!